LiveLogik Concierge

Online & offline video and picture streaming – see what your customer sees.

LiveLogik Concierge is an online and offline video and picture streaming app that allows organisations to see what their customer sees during the very first contact over the phone. Using LiveLogik Concierge, your team is able to attend your customers’ needs remotely and in real time through a live video stream, providing an early look into the requirements and scope – creating a quicker, more cost effective process and a much better customer experience.

LiveLogik Concierge is a patented award-winning solution that runs simultaneously with the native phone function, allowing customers to remain on the call with your organisation, while being able to deliver real-time visuals that ensure an accurate and speedy process for all parties.


LiveLogik Concierge is ideal for end customers of the following industries:

- Insurance – property insurance, motor insurance, pet insurance

- Property Management – real estate agents, strata managers, facility managers, property services managers

- Property Inspection & Valuation – property inspectors, property surveyors, real estate agents

- Construction & Trades – builders, trades

- Maintenance – service technicians, after sales support

Features:

- Capture live and offline video, simultaneously while on the call

- Scan and upload documents, PDFs and other documents

- Customer verification with a single tap – no passwords required

- Custom text and video instructions

- Exchange notes with collaborators

- Cloud based recording and storage/replay options

- Multi-channel sharing of the visual stream

- Visual stream privacy and sharing configurations based on the business needs

- Metadata and analytics

Requirements and Recommendations:

- LiveLogik Concierge will consume battery power. For best results, ensure you have adequate battery remaining and have unnecessary apps closed out on the mobile device.

- LiveLogik Concierge consumes streaming data bandwidth. Please check with your service provider for any potential data charges the video transmission will incur, or utilise a WiFi connection or a hotspot.

- Please be aware of your environment to protect yourself from accidental streaming of legally protected or private property.

- If any unexpected issues are encountered, we encourage you to provide feedback or contact support so we can improve our services.