Emotional Intelligence By Daniel Goleman

Emotional intelligence is the ability to recognize, understand and manage our...

We define Emotional intelligence is the ability to:

Recognize, understand and manage our own emotions

Recognize, understand and influence the emotions of others

In practical terms, this means being aware that emotions can drive our behavior and impact people (positively and negatively), and learning how to manage those emotions – both our own and others – especially when we are under pressure.

When would I need to manage my Emotional Intelligence?

Giving and receiving feedback

Meeting tight deadlines

Dealing with challenging relationships

Not having enough resources

Dealing with change

Dealing with setbacks and failure