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The Ace Hardware Retailer Customer Journey Application is now available!
To help us achieve our Train and Execute Helpful goals there is a new, simple tool, retailers and field staff can use in their pursuit of amazing customer service – The Customer Journey App.
Two of the most critical factors to increasing our Helpful scores are:
• Availability of staff to provide meaningful assistance in the aisle and
• Speed of checkout.
Retailers can use the Customer Journey app to track their customers’ in-store experience and measure how long it takes for customers to:
• Be greeted by an associate
• Receive assistance in the aisle
• Checkout
With our NEW Version of the Journey App, you can now:
• View both current and previous customer journey results and get your rolled up scores
• Create reports using data collected through the app.
o Monthly Journey Report
o Monthly Journey Reports via Email
Co nowego w najnowszej wersji 2.1.00
Last updated on Apr 21, 2020
To help achieve our Train and Execute Helpful goals, Customer Journey is a new, simple tool, retailers and field staff can use in pursuit of amazing customer service.
Two of the most critical factors to increasing our Helpful scores are: Availability of staff to provide meaningful assistance in the aisle and Speed of checkout.
Retailers can now track customer in-store experiences and measure how long it takes for customers to: Be greeted by an associate; Receive assistance in the aisle; Checkout
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Ace Retailer Customer Journey
2.1.00 by Ace Hardware Corporation
Apr 21, 2020