This app is designed for providing self-care service to Shatel Mobile operator
This app is designed for providing self-care service to Shatel Mobile operator users. In order to use this app; user just needs to own/create its Shatel Mobile username (User’s National ID) and its self-care password (https://my.shatelmobile.ir) and sign into the app to have access to below self-care features:
Selecting new Shatel Mobile number
Account control and balance management
Accounts information and package subscription for all SIM cards owned by one individual at a glance
Viewing remaining balance and remaining data, voice and SMS packages and viewing detailed usage history
Voucher redeem
Activation or deactivation of following services: voice message service, voice call suspension (divided by incoming, outgoing, international, entertainment, notification, outbound roaming, inbound roaming calls), call waiting, call conference, data roaming, incoming and outgoing SMS, voice services, missed called alert, call forwarding configuration to another phone number (divided by forwarding all the incoming calls or forwarding incoming calls in case of callee-busy or no response or out of coverage), 3G internet data service, 4G internet data service.
Viewing SIM Card’s PUK
SIM Card’s Suspension or Revoke Suspension
Changing subscription or tariff type
Selecting add-on bundles or combo packages with auto-renewal preference
Creating customer care request tickets and tracking the latest status
Viewing initial bundles, combo packages (voice, SMS, data and VOD and multimedia content) and internet packages
Viewing basic tariff
Viewing information and choosing outdoor, desktop, pocket mifi and carfi modems
Viewing information about Shatel Mobile’s TD-LTE network
Shatel Mobile network’s coverage map
Direct call to Shatel Mobile’s customer care, voice of customer, online chat with sales and aftersales customer support agents
Viewing latest news, products and services
Speed test
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