習慣：Stephen R. Covey提出的在各個層面進行有效溝通的想法5
In "Habit 5: Seek first to understand then to be understood," Stephen R. Covey explores the idea of Communicate effectively at all levels of the organization.
Communication is the most important skill in life. You spend years learning how to read and write, and years learning how to speak. But what about listening? What training have you had that enables you to listen so you really, deeply understand another human being? Probably none, right?
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“Empathic Listening is to the heart what air is to the body.” – Stephen R. Covey