v_Space

Virtual Space

This is companion application for vSpace system, IT Helpdesk Systems. With this application , as IT services staff , you can answer customer queries from your iPhone, and resolve issues even when you are away from your desk. The mobile app lets you create service report for customer signing with just a few clicks.

vSpace system is an online IT Helpdesk Systems that lets your IT department support your users across channels like email, phone, chat and your website.

Key Features

1. Get a quick overview of your helpdesk. Access all the tickets.

2. Change ticket details like priorities, agents assigned, status and others.

3. Race through routine actions with one-click scenario automations.

4. Add watchers to a Service Report.

5. Delete Service Report from your phone.

6. Answer support calls and save them as tickets to your helpdesk.

7. Log time spent on a ticket.

8. Log your location and find rout to your users.