使い方サポート

Usage support supports customers' convenient and comfortable smartphone life.

We provide information tailored to the interests of our customers, and are fully equipped with functions to solve any problems (initial setup support/operation method support/diagnosis via smartphone/inquiry function)!

*The app can only be used by customers with au contracts or UQ mobile contracts who have an au ID (customers with povo contracts cannot use it).

～Main ​​functions～

1. Carefully selected information distribution

・AI learns your interests and picks up useful information that is perfect for you.

2. Inquiry function/Inquiry reservation function

・Inquiry function by phone or chat, and reservation function for telephone inquiries

3. Fun learning smartphone course

・Smartphone course where you can learn how to use smartphones and tablets at your own pace and in a fun way

4. Smartphone diagnostic function

・Easily diagnose smartphone symptoms and malfunctions and provide easy-to-understand solutions.

・Delete cache to free up memory and help your smartphone run smoothly and troubleshoot problems.

*For devices with Android 10 or higher, data cleaning will be performed on the user area (the area where data of each downloaded application is saved).

*For devices with Android 11 or higher, data cleaning will be performed using the data clear function built into Android 11.

5. Network speed check function

・Is the communication speed slow? By measuring your network speed, you can understand your usage environment and receive advice on how to improve speed.

6. Operation method support

・Easy-to-understand instructions on how to use smartphones and tablets, as well as applications of interest, and how to connect and operate devices that connect to smartphones and tablets, such as TVs and audio equipment.

7. Initial setup support

・Specialized advisors will assist you with initial settings and data migration when purchasing a smartphone or tablet.