Comnex

Comnex-顧客のセルフサービス体験を加速する自動化

Customer journey automation in a single continuum Contiinex

Contiinex helps you to orchestrate your end-to-end customer journey with the usage of bots and human workforce in one single continuum.

With Contiinex you can now manage each of the channels including SMS, WhatsApp, VoiceBot, Chatbot, email, and human workforce through dialer, to drive the highest level of automation, process efficiency, and reduce the cost of operation substantially, all from a single platform. Contiinex Artificial Intelligence engine supports you in recommending how best you can place each of the channels to create an awesome customer experience.

Contiinex CXaaS platform is built with the following gears that can be plugged into any third party environment or can work seamlessly in harmony with each other to give an exponential customer experience for you.

Contiinex Products:

1. Comnex - Accelerate your customer’s self-service experience

Web Widget and Automated workflow at their best. This combination has unleashed its power to renovate the rapidly changing customer experience industry. Comnex Widget can be placed on any of your digital assets i.e. Website, an App, LinkedIn page or any of your social pages and can be further automated to form an intuitive communication bridge through multiple channels and call to action.

Comnex comes with an intelligent customizable widget that can be plugged into your websites or any of your Social Media pages and can enable an instant chat/voice Bridge between the customer and your sales/service teams through instant mobile-to-mobile connect.

Comnex brings to you a new-age conversational experience for your business. Change the way you engage your audience now, with Comnex and its power of rich conversations. Drive agent's productivity by automating the level 1 engagement for any process/campaign of your choice. Provide best-in-class interactions through various communication channels and automating them.

Enable an instant chat/voice bridge between the customer and your sales/service teams through instant mobile-to-mobile connect.

Use comnex to:

1. Deliver round-the-clock customer experience

2. Contextual & seamless engagements between the customer and the agent

3. Work and process flow powered by AI

4. To establish a rich Omni channel presence for your business

5. Whatsapp Automation

Comnex comes with:

1. Cloud Communication

2. Process Flow Builder

3. Chat Bot & Voice Bot

4. Realtime Dashboard & Analytics

2. Gignex - A one-stop solution for Gig Lifecycle Management

Gignex is a NexGen technology platform that enables your Gig Workforce ecosystem. It comes with gig workforce lifecycle management from where you can manage your gig workforce from the time you hire to the time you retire them.

Gignex comes inbuilt with:

1. Remote Hiring Module

2. Remote Training module with easy plugin with your LMS

3. Remote Process Delivery with real-time dashboard

4. Governance and support

5. Cloud-based audit module

6. Agent time slot scheduler

7. Payment module

8. Agent and Data Security

3. Ainex

With the Contiinex AI powered Speech-to-Text engine, you can now transcribe practically all the languages with an accuracy rate of up to 96% from voice recordings on a real-time basis. The Speech engine comes with the capabilities of working both inside your firewall and online.

Experience customer conversation with detail and draw valuable insights to the business. Save your time and cost with AiNex.

Ainex comes with

Speech-To-Text-Speech transcription

It’s a plug and play module to convert live or recorded conversation

Voice and Vision signature authentication and authorisation

Register, authenticate and verify the caller, speaker or an agent

Automated Audit for call centre

Delivers speed, accuracy and efficacy to the process

Dictation Assistive Technology

Convert your spoken words to text. Super power to write fast!

Your business is not yet on Comnex? Get started on https://www.contiinex.com