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Service Café is McDonald’s IT Service Desk and ticketing system.
This application is created for users of McDonald’s Corporation Service Café IT Service Desk only. Access is protected by valid credentials.
This application offers the following features:
- View list of active tickets including title, description, and status
- View ticket details
- Create new ticket
- Call or chat to service desk personnel
- Request a call back from service desk personnel
- Change password
- Reset password
- Approval tasks
The application allows optional push notifications containing status updates.
What's New in the Latest Version 1.2.16
Last updated on Oct 11, 2018
- Chat Service Desk uses chat queue based on user's region and VIP status
- Support for new SSO
- The app can be launched using url scheme "servicecafe://"
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McDonald's Service Café
1.2.16 by McDonald's
Oct 11, 2018