Cigniti IT Service Management

事件管理，請求履行，資產管理和報告

Symphony SummitAI Service Management is a next generation ITSM++ solution that delivers a comprehensive set of IT service management capabilities to improve service levels and productivity across the entire organization.

Through the tight integration of its Change, Incident, Problem, and Service Request Management processes around a common configuration management database (CMDB), the Service Management sub-module provides IT organizations with a highly efficient, effective, and dynamic mechanism.

Through this organizations can resolve incidents and problems, manage service level agreements (SLAs), and increase end user satisfaction.