CieloCare menyediakan keupayaan untuk menguruskan permintaan perkhidmatan.
CieloCare provides the ability to manage service requests from one or more help desks from your mobile application, caters in a timely manner to all assigned services and provides effective and immediate solutions to your customers wherever you may find yourself.
Offer your customers the opportunity to request service from their customer portal, consult their list of applications and status a clear and simple way.
Mobile application functions:
Client
Service Request Log.
Ticket console for clients and shares
Approvals and rejection of solutions
Service Survey Responses
Agent
Agent and Stock Ticket console
Tracking activity Record
Solutions and ticket closure
Ticket Search
Ticket Detail
Displaying additional ticket data
Displaying automatic and manual logs
Request:
Android 4.1 +
Pre-installation of CieloCare Service Management.