my 楽天モバイル

This is an app that allows customers who are subscribed to Rakuten's strongest plan to easily and conveniently check data communication and usage details, perform various procedures, and make inquiries.

[Main functions]

■ Check data usage

You can see the remaining amount of data and the usage status in a graph at a glance.

You can also check the daily data usage and call/SMS communication charges.

■ Confirmation of usage charges

You can check monthly usage charges, payment status, and usage details.

You can also set Rakuten Points to be used for monthly payments.

■Confirm/change contract plan details

Optional services can be added or changed. In addition, procedures such as SIM replacement in case of theft or loss can be performed from the app.

■ Support

From customer support, you can search for your problem by category selection or keyword search.

If you have a problem, you can ask a question from the chat consultation.

* Chat consultation may take time to reply depending on the congestion situation. Please note.

[Other recommended functions]

・SNS share function

・Rakuten point usage settings

・Change settings for Easy Mail

・Communication speed measurement

・ Various procedures (SIM exchange, transfer to another company (MNP), suspension of use, cancellation)

・Carrier billing

・Confirm usage details

・Setting and changing payment methods

・Purchase of products and accessories

・Confirmation of application history

・Setting and changing policyholder information

・ AI simple identity verification (eKYC)

▼ About the solution when the application cannot be updated

Please check the link below

https://r10.to/hwbb7R

▼About my Rakuten mobile app

https://network.mobile.rakuten.co.jp/guide/my-rakuten-mobile/

▼Frequently Asked Questions

Please check the customer support page below

https://network.mobile.rakuten.co.jp/support/