Esri Support

Get Quick Access to Esri Support

Esri is the global market leader in geographic information system (GIS) software, location intelligence, and mapping that builds the leading mapping and spatial analytics software such as ArcGIS Enterprise, ArcGIS Pro, ArcGIS Online and many more. The Esri Support app brings self-help resources for all Esri's software products, assisted-support services, and case management features directly from your smartphone.

With the Esri Support app you can:

1. Find answers to your questions and solutions to technical issues using our generative AI chatbot.

2. Get notified instantly about new technical articles, videos, patches, bug status updates, case updates, ArcGIS Blogs, and more.

3. Explore video tutorials for Esri technologies.

4. Contact Esri Support by phone, chat, or case submission form.

5. Request a call back to get help on your schedule.

6. Manage your support cases, bugs, and enhancements.

7. Check the status of ArcGIS Online services with the ArcGIS Online Dashboard and get notified when a service is interrupted.

8. Subscribe to bugs and receive notifications whenever new information becomes available.