Openser

Attends the operation of the help desk wherever you are.

Openser provides the ability to manage service requests from one or more tables help from your mobile application, attends a timely manner all assigned services and provides effective and immediate solutions to your customers wherever you are.

Offer your customers the opportunity to request service from your customer portal, check their list of requests and status a clear and simple way.

Reduce your response times and resolution services through indicators and alerts for your tickets.

functions:

CLIENT

- Registration Service Requests

- Console Tickets for Customers and Actions

- Approvals and Rejections Solutions

- Answers Service Survey

Agent

- Tickets for Agent Console and Actions

- Activity Log Monitoring

- Solutions and Close of ticket

- Search for ticket

- ticket details

- Viewing additional ticket data

- Viewing automatic logbooks and manuals

requirements:

• Android 4.1 +

• Pre-installation of OpenSER Service Management.