Openser.

Take care of the help desk operation wherever you are.

Openser provides the ability to manage service requests from one or more help desks from its mobile application, attend to all assigned services in a timely manner and provide effective and immediate solutions to your customers wherever you are.

Offer your clients the opportunity to request service from your client portal, consult their list of requests and status in a clear and simple way.

Reduce your response and solution times to services through the indicators and alerts of your tickets.

Functions:

CLIENT

- Service Request Registry

- Ticket Console for Customers and Actions

- Approvals and Rejections of Solutions

- Service Survey Responses

Agent

- Ticket Console for Agent and Actions

- Record of Follow-up Activities

- Solutions and ticket closing

- Ticket search

- Ticket detail

- Visualization of additional ticket data

- Visualization of automatic and manual logs

Requirements:

• Android 5.1 +

• Previous installation of OpenSer Service Management.